FREQUENTLY ASKED QUESTIONS

If you meet the minimum notice (24 hours for paddling events, 72 hours for Paddle Canada courses) required to cancel or reschedule your booking, email Info@TorontoAdventures.ca with your Full Name, Booking Number, Event Date & Time, and any Voucher Codes/Promo Codes you used to book, or simply forward us your booking order confirmation along with your request. If you request a refund, we’ll refund you the amount paid for your ticket(s), minus the administrative fee(s).

If you wish to reschedule online bookings and avoid the TA rescheduling fee, rebook yourself through the new self-service option (through your confirmation emails > “Change booking”). Please note, above notice times apply.

If you have any questions feel free to reach out to the Toronto Adventures office! The TA Office is available through phone and email, Wednesday – Sunday from 9 AM to 5 PM. Note, some paddling events may begin and end outside of Office Hours. Check your Order Confirmation for the specific start time of your event.

General Phone Number: 416-536-2067
General Email Address: info@torontoadventures.ca

Toronto Adventures has two types of Kayaks and two types of Canoes. We have a Single (One Seater) Kayak and a Tandem (Two Seater) Kayak. In terms of Canoes, we have a Regular (2 Seater) Canoe or a Large (Three Seater) Canoe.

Key Kayak Characteristics : The Kayaks that Toronto Adventures rents are all sit-in kayaks. In these Kayaks, paddlers are sitting in the boat’s cockpit with their legs out in front of them. In this boat you are closer to the water. When kayaking, a double-sided paddle is used and you continuously alternate which side goes in the water to make the boat move. If you’re in a Tandem Kayak, best movement result will come from synchronized paddles (going in the water on the same side).

Key Canoe Characteristics : Canoes are an open-top, uncovered boat with built in stools for seats (no back rest). When canoeing, a single-sided paddle is used. Traditionally both paddlers in the boat paddle on opposite sides to keep the boat moving on the right course. Furthermore, the paddler sitting in the back seat (Stern) will determine more the direction and should be doing most of the steering.

Anyone under the age of 18 must have a Parent/Guardian/Adult accompany them at all times on the water. Waivers will also need to be signed in person on location. There must be an adult to child ratio of 1:4 if the children are under 12 years of age. From ages 12-18 we require a 1:5 adult to youth ratio. We have lifejackets starting at 30 pounds and are fully adjustable.

Single Kayak – Minimum 8 years of age.
Tandem Kayak, Regular Canoe, Large Canoe – Must have 1 adult though the second passenger can be a child as small as 30lbs (our smallest lifejacket) and up!
Stand Up Paddle Boards – Minimum 12 years of age.

You can book yourself in anytime right on our website! Simply find the event you wish to participate, find the date & time that works for you and follow our easy online booking steps to complete your booking.

Still having trouble? Feel free to contact our office through Phone (416-536-2067) or by Email (Info@TorontoAdventures.ca). The Admin team is available Wednesday-Sunday (9AM-5PM) and are happy to help you complete your booking!

We do accept walk-ins, however, we can’t guarantee the boats you are looking for will be available. Online, our website will show you live availability and will allow you to book until 5 minutes before the event start time! On location, we do NOT accept cash and will only accept Visa or MasterCard Debit/Credit and can only facilitate same day bookings.

Note: On location, we give priority to those with bookings. You may need to wait until guests are checked in for their booked sessions before we can facilitate a walk up.

Toronto Adventures has three standard discount codes available throughout the paddling season for Frontline Workers, Seniors (65+), and Post-Secondary Students (University/College). These discounts are only applicable to our Humber River Rentals, Kayak/Canoe Lesson & Guided Tour, Paddleboard Lessons, and 1.5Hr Voyageur Canoe. Click here to read about eligibility and find the codes!

Note: for all these discounts, valid Photo ID (Work/Student/Government) must be presented at “Check-In” on the day of your event.

Additionally, we have a Frequent Paddler Membership which provides a discount of up to 30% off all our paddling events and is valid for a full year. Click here to learn more!

Check out our instagram account (@TorontoAdventure) for more exclusive pre-season and end-of season promotions!

We allow well-behaved pets on our boats as long as the boats come back clean and in similar condition. Unfortunately we only have human lifejackets, lifejackets are not required for pets but if your pet has their own lifejacket, feel free to bring it along!

You can view our location and directions for our Humber River Rentals and Paddle Canada Courses through our Directions Page under the ‘About Us’ tab.

Humber River Events at the “Humber River Paddling Centre” : Located in King’s Mill Park North. Our closest street address is 9 Old Mill Road, from there we are a short walk/drive down the “Discovery Walks Road” (between the Old Mill Inn and Spa and the stone bridge ahead). We can be found in a Free Parking Lot underneath Bloor West Bridge and Old Mill TTC Subway Station.

Clothing – For all our events we recommend that paddlers dress for the weather. If you are coming down to paddle during the start/end of our season (May or October), we highly recommend dressing in layers and bringing a change of clothes. For June/July/August/September paddlers, a variety of clothes work well for paddling activities including: casual summer clothes (shorts and a t-shirt), activewear, or bathing suits.

Footwear – We recommend that attendees wear footwear you don’t mind getting wet & muddy. Keep in mind, we launch of a river bank where things can be slippery at times.

Outdoor Gear – Water Bottle, Sunscreen, Sunglasses/Hat.

Check-In – the attendee who is named on the booking must bring a piece of Government Issued Photo ID (health card, provincial photo card, driver’s licence, etc.).

We recommend arriving 10-15 minutes before the start time of your paddling event. This will allow you and your party to get checked-in, gather all your equipment (boat, paddles, PFDs “life jackets”, and coast guard safety kit), and then get on the water as soon as possible!

Note for Kayak/Canoe/Paddleboard Lessons/Guided Tour and the 1.5Hr Voyageur Canoe Tour: Please plan to arrive at least 15 minutes early for Check-In to ensure the entire group can begin and embark on the tour on time.

If we cancel a scheduled event…

If Toronto Adventures cancels an event, we will issue a 100% rebooking code. A full refund is available upon request, unless a previous year’s credit or non-refundable credit was used. If a voucher or credit was used, the full value will be restored, so that you may rebook for a future date.

Notice of cancelled events will be posted on the front page of our website. You can view the daily status of events by visiting www.torontoadventures.ca or feel free to call us at 416 536 2067.

If you are registered for an event that has been cancelled you will receive an email notification. If an event is cancelled within less than two hours of the scheduled start time, we will call and/or SMS all participants as well.

If You wish to Cancel or Reschedule your booking…

• Cancellation and rescheduling require a minimum notice time, as listed below.
• If you meet the minimum notice times, reschedule for free online (your booking must have been made online).
• Cancellation and rescheduling via office support are subject to administrative fees.

Minimum Notice Times and Fees

• 24 hours notice
• $5 administrative fee per ticket

Paddle Canada Courses

• 72 hours notice
• $10 administrative fee per ticket

*Bookings are locked in within 24 hours (or 72 hours for Paddle Canada courses) of your event start time. If you book within this time frame, it is final sale and no changes can be made to your order.

*For cancellations, the above fees apply and the cancellation must be performed by contacting the office by email (info@torontoadventures.ca).

*For rescheduling, the above fees apply when contacting the office. For online bookings, avoid the rescheduling fee and reschedule yourself through the new self-service option (through your confirmation emails > “Change Booking” link).

*If Toronto Adventures cancels an event, we will issue a 100% rebooking code. A full refund is available upon request, unless a previous year’s credit or non-refundable credit was used. If a voucher or credit was used, the full value will be restored, so that you may rebook for a future date.

*Notice of cancelled events will be posted on the front page of our website. You can view the daily status of events by visiting www.torontoadventures.ca or feel free to call us at 416 536 2067.

*If you are registered for an event that has been cancelled you will receive an email notification. If an event is cancelled within less than two hours of the scheduled start time, we will call and/or SMS all participants as well.

*Cardholder agrees to late return charges
Late fees are $20/15 minutes per boat

Cancellation and Rescheduling for Private Group Events:

Events are subject to weather. In the event that we cancel due to inclement weather or other extraordinary reasons you will automatically receive a Toronto Adventures store-credit for the full amount of your event to reschedule with or a full refund upon request.

Non-Weather Related:

• You can cancel anytime up to 14 days prior to the event and a $100 cancellation fee would be taken off your refund.
• If you wanted to reschedule, a $100 fee would apply.
• If you’d like to cancel between 14 days-48 hours prior to the event, a $200 cancellation fee would be taken off your refund.
• If you wanted to reschedule, a $200 fee would apply.
• If you want to cancel within 48 hours prior to the event you get a Toronto Adventures store-credit (no refund is available) minus a $200 fee towards a new event date.
• We do not offer refunds for no shows.

Weather Related:

Events are subject to weather. In the event that we cancel due to inclement weather or other extraordinary reasons you will automatically receive a Toronto Adventures store-credit for the full amount of your event to reschedule with or a full refund upon request.

Within 48 hours of your event, if the hourly weather forecast for Stonegate Queensway Toronto shows an 80% or higher probability of precipitation (P.O.P) during your event, you can choose to cancel and will automatically receive a credit for the full amount or a full refund upon request.

Any changes to boat selection must be made 2 weeks before the event. Additional participants are subject to availability.

Cancellation or modification of
events/programs due to force majeure

In case of force majeure, Toronto Adventures has the right to alter or cancel events without prior notice, however a notice of the occurrence shall be given by Toronto Adventures as soon as reasonably possible. Force majeure shall mean any circumstance beyond the reasonable control of Toronto Adventures which prevents or impedes the holding of an event, including, but not limited to, government action, war or hostilities, riot or civil commotion, plague or other epidemic such as Corovaviruses, bird flu, etc, earthquake, flood, hurricane, cyclone, fire or other natural physical disaster, explosion, accident or breakdown, strike, lack of the usual means of transportation or terrorism or due to events which are not attributable to wrongful intent or gross negligence.

Toronto Adventures shall not be liable for any direct or indirect, incidental or consequential damages, losses, expenditures or any other inconveniences or costs caused by such modification or cancellation of the event.

In case of force majeure, Toronto Adventures has the right to alter or cancel events without prior notice, however a notice of the occurrence shall be given by Toronto Adventures as soon as reasonably possible. Force majeure shall mean any circumstance beyond the reasonable control of Toronto Adventures which prevents or impedes the holding of an event, including, but not limited to, government action, war or hostilities, riot or civil commotion, plague or other epidemic such as Corovaviruses, bird flu, etc, earthquake, flood, hurricane, cyclone, fire or other natural physical disaster, explosion, accident or breakdown, strike, lack of the usual means of transportation or terrorism or due to events which are not attributable to wrongful intent or gross negligence.

Toronto Adventures shall not be liable for any direct or indirect, incidental or consequential damages, losses, expenditures or any other inconveniences or costs caused by such modification or cancellation of the event.

Toronto’s weather systems are complex and often fast moving. Our administrative team monitors several weather reporting companies in order to best predict incoming weather systems that may cause us to cancel an event. Just because there is rain predicted for the day of your event does not mean that it will be raining during your event as Toronto’s weather systems move in and out very quickly.

If we feel that your event is going to be affected by rain (or any other weather factors), we would make the decision to cancel the affected events. We would let attendees know if their event has been cancelled by: (1) updating the homepage of the website, (2) email (attached to order) & (3) text message (phone number attached to order). After the general cancellation announcement, we follow-up with full rebooking codes for attendees to reschedule for another date. In this case, if you prefer a refund, it would be available upon request.

Note: We do not cancel events if there are mild showers.

If there is a rain storm predicted on the day of your paddle feel free to contact our office at 416 536 2067 or email us at Info@TorontoAdventures.ca and we’ll let you know what the status is of your event.