Welcome to our COVID Precautions & FAQs Page!
Here you’ll find information on our COVID Safety Practices, Cancellation Policies and More!
Here at Toronto Adventures we’re proud to say that last summer with over 30 000 participants joining us in experiencing Toronto’s amazing Humber River due to our amazing staff, diligent customers, safety precautions and the fact we work in a socially distant outdoor environment with tons of fresh air we had ZERO related COVID-19 Cases.
Toronto Adventures will be strictly adhering to government guidelines and procedures in order to keep our staff and customers safe during this COVID-19 outbreak. Any event tickets which are cancelled due to Toronto Adventures health and safety policies or government mandated orders, will receive an automatic credit emailed to the email address used to book so you can book with confidence! For this, full refunds are available upon request.
Social Distancing, Masks & Sanitization
Social Distancing: Here at Toronto Adventures we’re fortunate to have tons of space to socially distance! Throughout our site you’ll see reminders to keep socially distant and within your bubbles in order to minimize the potential risk. In addition all check-in, lessons, and everything else is done outside in fresh air where statistics have showed the chances of transferring are greatly reduced.
Masks: All of our staff & participants in our programs are required to wear masks when close to other people outside their bubbles. Once on the water and properly socially distanced you’re welcome to remove your mask and enjoy the fresh air!
Sanitization: Every single piece of equipment is sanitized after every use! We call our site the world’s largest dish pit as our staff diligently clean every paddle, PFD (lifejacket), and boat completely after every use. In addition we have hand sanitizer available and encourage participants to use it regularly!
Refunds Schedule & Policy
Any event tickets which are cancelled due to Toronto Adventures health and safety policies or government mandated orders, will receive an automatic credit emailed to the email address used to book. Full refunds are available upon request with no hassle so you can book with confidence! Due to the constantly evolving news & updates regarding COVID-19 & closures we will do our best to give all bookings 7 days notice of cancelled events so you can plan ahead. If we are unable to provide the full 7 days notice for cancelled events due to last minute government policy changes, don’t worry, you can always receive a 100% refund from COVID lockdown related cancellations.