If we cancel a scheduled event:

We will issue a 100% refund for cancelled events. If using a Groupon or credit, the full value will be restored, so that you may rebook for a future date.

Notice of cancelled events will be posted on the front page of our website.  You can view the daily status of events by visiting www.torontoadventures.ca or feel free to call us at 416 536 2067.   If you are registered for an event that has been cancelled you will receive an email notification.  If an event is cancelled within less than two hours of the scheduled start time, we will call and/or sms all participants.

If you wish to Cancel or Reschedule your booking:

  • Cancellations and rescheduling must pay a Cancellation/Rescheduling administration fee.
  • Cancellations and rescheduling require a minimum notice time listed below.
  • Cancellations and rescheduling requests must be emailed to Info@TorontoAdventures.ca.

Cancellation & Rescheduling Required Notice Times & Administrative Fees:

City kayaking, canoeing & SUP

  • We require 48 hours (2-days) notice by email, see details below.
  • There is a $5 administrative fee for each ticket.

Adventure Bus Day Trips, & Horseback Riding events, All Winter Events

  • We require 72 hours (3-days) notice by email, see details below.
  • There is a $10 administrative fee for each ticket.

Overnight trips

  • We require 7-days (1-week) notice by email, see details below.
  • We only refund 90% of the ticket cost for overnight trips.

Team Building / Groups Event Bookings

How to Proceed:

If you meet the minimum notice required to cancel or reschedule your booking, email Info@TorontoAdventures.ca with your Full Name, Event Type, Event Date & Time, and any Voucher Codes or Promo Codes you used to book, or simply forward us your booking confirmation along with your request. If you request a refund, we’ll refund you the amount paid for your ticket(s), minus the administrative fee(s). If you wish to reschedule, we’ll provide you with a discount code in order for you to purchase your tickets for another event.

Office & Store

Event location hours different than Office & Store Hours, see event location hours below.

Office Hours

Wed-Fri: 10:00 am – 6:00 pm
Sat & Sun: 9:00 am – 5:00 pm

Emergency Phone

Open 24/7, NOT for general inquires, only call this extension if you are on one of our events and you have an emergency.
416-536-2067 ext. 2

Event Locations

Humber River Location

Kayak / Canoe / SUP (Open Wed-Sun)
Click here for Directions

Sunnyside Beach Location

SUP Lessons / Rentals (Opens June 2)
Click here for Directions

 

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Office Information

416 536 2067
2241 Dundas Street West Toronto ON. M6R 1X6
Office Hours: Wednesday-Friday (10am - 6pm) Saturday & Sunday (9am-5pm)