If an event is Cancelled we will post a cancellation notice in several places. You can view the daily status of events through visiting www.TorontoAdventures.ca/eventstatus or Call Us at 416 536 2067. In addition all participants of Cancelled events will receive an email notification of the Cancellation. We will automatically issue refunds for Cancelled Events within 24 hours. If an event is cancelled with less than 2 hours notice we will Call all participants.
If you would like to Cancel or Reschedule your booking all Toronto Adventures Events require a minimum notice for a full refund which depends on the event type you’ve booked. Event Types and Minimum Notice are listed below. If you meet the cancellation minimum time requirements to Cancel or Reschedule your booking email info@TorontoAdventures.ca with your Name, Event Date, and any Group Deal Voucher Codes/Promo Codes you used to book and you we be refunded within 72 hours.
Cancellation & Rescheduling Required Notice Times:
1. City Kayaking, Canoeing & SUP: We require 48 hours notice email if you wish to cancel or reschedule a booked rental or lesson & tour. Send email to info@TorontoAdventures.ca If you cannot attend last minute for one reason or another, give your booking to a friend. Absolutely, no exceptions are made to this rule.
2. Day Trips & all Horse-back riding events: We require 72 hours (3 Days) notice by email for cancellations/rescheduling. Send email to email@example.com
3. Overnight trips: We require 7 days notice for cancellation of our overnight trips. All cancellation notices must be sent via email to firstname.lastname@example.org. A 90% Credit towards future Toronto Adventures Inc. events will be provided once a cancellation email 14 days prior to the event is received.
Absolutely no exceptions are made to the the Notice of Cancellation or Rescheduling rules or notice periods, even if you broke your leg, are lost, are late, stuck in traffic, TTC delay or broke up with your boyfriend, your frog died, sorry, NO EXCEPTIONS.
PLEASE SEND ALL EMAILS TO: