Cancelation and Rescheduling Policy

2016 Event Status Page Cancellations and Rescheduling Header

The Cancelation / Rescheduling Policy described below is FIRM and NO EXCEPTIONS are ever made for ANY REASON even if someone turned you into a frog.  We had to develop this strict Cancelation / Rescheduling Policy due to the massive number of last minute Cancelation / Rescheduling requests.  Unfortunately we cannot allow exceptions to the aforementioned Cancellation / Rescheduling required notice times. If you are unable to meet the required notice times and still cannot attend an event, feel free to provide your ticket to someone else who is able to attend.

 

If Toronto Adventures Inc. cancels a scheduled event:

Toronto Adventures Inc. will issue a 100% refunds for cancelled events within 72 hours.

Notice of cancelled event will be posted on the front page of our website.  You can view the daily status of events by visiting www.TorontoAdventures.ca or feel free to call us at 416 536 2067 ext. 0.   If you are registered for an event that has been cancelled you will receive an email notification.  If an event is cancelled with less than 2 hours notice we will call all participants.

If customer wishes to Cancel / Reschedule their booking into a event:

All customer cancelations and rescheduling must pay a Cancelation / Rescheduling Admin. Fee.

All Toronto Adventures Inc. events require a minimum notice time to cancel your booking or reschedule your booking.  All cancellations or rescheduling requests must be emailed to info@TorontoAdventures.ca

The notice period is determined by the event type.  See event type notice periods listed below.

The required minimum notice to reschedule or cancel are listed below.

Gift Cards are non-refundable.

Cancellation & Rescheduling Required Notice Times & Administrative Fees

(Effective May 7th, 2017)

City kayaking, canoeing & SUP

We require 48 hours (2-days) notice.

There is a $5 administrative fee for each ticket.

Adventure Bus Day trips & HorseBack Riding events

We require 72 hours (3-days) notice.

There is a $10 administrative fee for each ticket.

Overnight trips

We require 7-days (1-week) notice

We will refund 90% of the ticket cost.

TeamBuilding / Groups Event Bookings

See Groups / TeamBuilding Menu Tab

If you meet the minimum notice required to cancel or reschedule your booking, email info@torontoadventures.ca with your full name, event type, event date/time, and any voucher codes/promo codes you used to book, or simply forward us your booking confirmation along with your request. If you request a refund, we’ll refund you the amount paid for your ticket(s), minus the administrative fee(s). If you wish to reschedule, we’ll provide you with a discount code in order for you to purchase your tickets for another event.

Unfortunately we cannot allow exceptions to the aforementioned cancellation & rescheduling required notice times. If you are unable to meet the required notice times and still cannot attend an event, feel free to provide your ticket to someone else who is able to attend.

 

PLEASE SEND ALL EMAILS TO:

General Questions Email

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