Cancelation and Rescheduling Policy

2016 Event Status Page Cancellations and Rescheduling Header

If an event is cancelled we will post a cancellation notice in several places. You can view the daily status of events by visiting www.TorontoAdventures.ca/eventstatus or feel free to call us at 416 536 2067. In addition, all participants of cancelled events will receive an email notification. We will automatically issue refunds for cancelled events within 24 hours. If an event is cancelled with less than 2 hours notice we will call all participants.

If you would like to cancel or reschedule your booking, all Toronto Adventures events require a minimum notice time and an administrative fee, which depends on the corresponding event type. The required minimum notice to reschedule or cancel are listed below. If you meet the minimum notice required to cancel or reschedule your booking, email info@torontoadventures.ca with your full name, event type, event date/time, and any voucher codes/promo codes you used to book, or simply forward us your booking confirmation along with your request. We’ll invoice the administrative fee and do our best to process your refund or reschedule your event as soon as possible.

Gift Cards are non-refundable.

Cancellation & Rescheduling Required Notice Times & Administrative Fees

(Effective May 7th, 2017)

City kayaking, canoeing & SUP

We require 48 hours (2-days) notice.

There is a $5 administrative fee for each ticket.

Day trips & horse-back riding events

We require 72 hours (3-days) notice.

There is a $5 administrative fee for each ticket.

Overnight trips

We require 7-days (1-week) notice

We will refund 90% of the ticket cost.

 

Unfortunately we cannot allow exceptions to the aforementioned cancellation & rescheduling required notice times. If you are unable to meet the required notice times and still cannot attend an event, feel free to provide your ticket to someone else who is able to attend.

PLEASE SEND ALL EMAILS TO:

General Questions Email

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