Cancelation and Rescheduling Policy

2016 Event Status Page Cancellations and Rescheduling Header

If we cancel a scheduled event:

We will issue a 100% refund for cancelled events. If using a Groupon or credit, the full value will be restored, so that you may rebook for a future date.

Notice of cancelled events will be posted on the front page of our website.  You can view the daily status of events by visiting or feel free to call us at 416 536 2067.   If you are registered for an event that has been cancelled you will receive an email notification.  If an event is cancelled within less than two hours of the scheduled start time, we will call and/or sms all participants.

If you wish to Cancel or Reschedule your booking:

  • – Cancellations and rescheduling must pay a Cancellation/Rescheduling administration fee.
  • – Cancellations and rescheduling require a minimum notice time listed below.
  • – Cancellations and rescheduling requests must be emailed to

Cancellation & Rescheduling Required Notice Times & Administrative Fees

City kayaking, canoeing & SUP

  • – We require 48 hours (2-days) notice by email, see details below.
  • – There is a $5 administrative fee for each ticket.

All Winter Events, Adventure Bus Day Trips, & Horseback Riding events

  • – We require 72 hours (3-days) notice by email, see details below.
  • – There is a $10 administrative fee for each ticket.

Overnight trips

  • – We require 7-days (1-week) notice by email, see details below.
  • – We only refund 90% of the ticket cost for overnight trips.

Team Building / Groups Event Bookings

How to Proceed

If you meet the minimum notice required to cancel or reschedule your booking, email with your Full Name, Order Number, Event Type, Event Date & Time, and any Voucher Codes or Promo Codes you used to book, or simply forward us your order confirmation email along with your request. If you request a refund, we’ll refund you the amount paid for your ticket(s), minus the administrative fee(s). If you wish to reschedule, we’ll provide you with a discount code in order for you to purchase your tickets for another event.

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